case studies
Citadel Housing Solutions
case studies
Case Study 1
Resident A | Age 22 | Length of Stay: 9 months
Resident A entered supported accommodation following family breakdown and unemployment. They struggled with confidence and lacked work experience. Through one-to-one support, they developed independent living skills, completed a CV, and practiced interview techniques. With staff support, Resident A secured a full-time warehouse role and now maintains a consistent routine while planning move-on accommodation.
Case Study 2
Resident B | Age 34 | Length of Stay: 11 months
Resident B had a history of homelessness and anxiety, which impacted their ability to sustain employment. Support focused on wellbeing, budgeting, and job readiness. After completing a local employability programme, Resident B gained part-time work in cleaning services and has since increased their hours, demonstrating improved stability and independence.
Case Study 3
Resident C | Age 26 | Length of Stay: 14 months
Resident C presented with low motivation and limited employment history. Staff supported them with goal setting, confidence building, and training enrolment. Resident C successfully completed a customer service course and secured employment in retail. They now manage work commitments independently and are preparing for independent living.
Case Study 4
Resident D | Age 41 | Length of Stay: 8 months
Resident D moved into supported accommodation after losing employment due to health issues. Support included confidence rebuilding, managing health appointments, and job searching. Resident D secured part-time work in catering and reports improved wellbeing and financial independence.
Case Study 5
Resident E | Age 19 | Length of Stay: 10 months
Resident E entered the service as a care leaver with no work experience. Support focused on life skills, time management, and employability training. Resident E secured an apprenticeship in construction and continues to receive light-touch support while working full-time.
Case Study 6
Resident F | Age 29 | Length of Stay: 12 months
Resident F experienced long-term unemployment linked to mental health challenges. Staff provided emotional support, structured routines, and interview preparation. Resident F gained part-time employment in a café and has shown increased confidence and engagement with the community.
Case Study 7
Resident G | Age 37 | Length of Stay: 15 months
Resident G had multiple barriers including debt and low confidence. Support included budgeting support, debt advice referrals, and job searching. Resident G secured employment as a delivery driver and now manages finances independently.
Case Study 8
Resident H | Age 24 | Length of Stay: 7 months
Resident H entered supported accommodation following relationship breakdown. With support around confidence building and CV development, Resident H secured a customer service role within six months and is now exploring further training opportunities.
Case Study 9
Resident I | Age 45 | Length of Stay: 13 months
Resident I faced long-term unemployment following health-related challenges. Support focused on wellbeing, routine building, and confidence. Resident I secured part-time employment in maintenance and reports improved mental and physical wellbeing.
Case Study 10
Resident J | Age 31 | Length of Stay: 9 months
Resident J struggled with social anxiety and isolation. Staff supported them with gradual exposure to work environments and interview preparation. Resident J secured a role in a local supermarket and continues to build confidence through ongoing employment.
Case Study 11
Resident K | Age 20 | Length of Stay: 8 months
Resident K, a care leaver, lacked independent living skills and employment history. Through structured support and mentoring, Resident K secured part-time employment while continuing education and is progressing towards independent accommodation.
Case Study 12
Resident L | Age 39 | Length of Stay: 16 months
Resident L experienced homelessness following redundancy. Support focused on skills identification, CV updating, and job searching. Resident L returned to full-time employment in administration and is planning move-on accommodation.
Case Study 13
Resident M | Age 28 | Length of Stay: 11 months
Resident M faced confidence issues following long-term unemployment. Support included volunteering opportunities and employability coaching. Resident M transitioned from volunteering into paid employment within the same organisation.
Case Study 14
Resident N | Age 35 | Length of Stay: 10 months
Resident N required support with routine building and mental wellbeing. With consistent encouragement and practical assistance, Resident N secured work in security services and reports increased independence.
Case Study 15
Resident O | Age 23 | Length of Stay: 12 months
Resident O entered supported accommodation with low confidence and limited qualifications. Support included training enrolment and job applications. Resident O secured employment in hospitality and is now saving towards independent accommodation.
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